At Lone Star Images, it is our philosophy to have satisfied customers and make them feel confident in our ability to service our accounts.

Payment: All orders will require a minimum of 50% deposit before any work will be done. Balance will be due on delivery. All orders are payable upon receipt unless approved for net terms. Credit terms are net 30 days from date of invoice(s) and are due and payable thereon. Payments received after the 30th day of invoice date will be subject to a 5% per month interest charge.

Returned Checks: There will be a charge of $20 on any returned check.

Pricing: Due to changes in prices of manufactured garments, our prices are subject to change.
 

Delivery: Normal delivery is 7 working days from placing the order of all products and receiving approvals.

Pick-up of Orders: It is the responsibility of the customer to arrange pick-up of orders at our Dallas office. If shipping is needed we will bill for shipping and handling to invoice. (UPS or FedEx)

Minimum Order: We try to accomodate all orders, but it is necessary for us to set a minimum of 24 pieces, printed or embroider.
 

Screenprinting:

Each side of the garment is priced separately.

Set-up Fee: This is a fee of $9 per color per side that covers the cost of setting up screens and the clean up involved. For 4-6 color process screenprints, the set up fee for the 305 screen mesh is $20 per color per side.

Color Changes: A color change occurs when a design is printed with one color on some shirts and another color on other shirts. There is a charge of $5 per color change.

Design Charges: $25 per hour. Includes design, film, typesetting, uploading computer disc or cleaning up existing art. The preferred format for designs brought in on disk or emailed is PC formatted .eps or .cdr

Camera Film Charge: $10 per sheet

Rush Charge: Any order to be delivered in 3 working days or less will be subject to a 15% surcharge or rush fee.

Additional Charges: Flood designs, metallic inks and puff inks are available at $.25 per color charge. Handling nylon material or special tote bags will incur extra charges.

Embroidery:

Metallic Thread: $.50 per garment

Complexity: An additional charge may be applied for complex designs requiring special handling.

Digitizing: $18 per 1000 stitches with a minimum of $40

Set-Lettering: $25 for up to 5000 stitches

Personalization: $5 for one line and $7.50 for two lines

Rush Charge: Minimum of $25 or 30% of the order